At SkinPalace, we aim to deliver your orders quickly and safely. Please read our shipping policy carefully to understand how your order will be processed and delivered.

1. Order Processing

• All orders are processed within 24–48 working hours after confirmation.

• Orders placed on Sundays or public holidays are processed on the next working day.

• Orders are dispatched only after successful confirmation via call, WhatsApp, or SMS.

2. Delivery Time

Estimated delivery times after dispatch:

Delivery times may vary due to weather, road conditions, public holidays, or courier delays.

3. Shipping Charges

• Shipping charges are calculated at checkout and may vary based on city and package weight.

• Any promotional free shipping offers will be clearly mentioned.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.
Please ensure you have the exact amount ready at the time of delivery.

5. Courier Partners

SkinPalace works with reliable courier services to ensure safe delivery.
Once dispatched, a tracking number will be shared via SMS or WhatsApp.

6. Incorrect Address

Please provide a complete and correct delivery address.
SkinPalace is not responsible for delays or failed deliveries due to incorrect information.

7. Delayed or Lost Packages

If your order is delayed beyond the estimated delivery time, contact our support team.
SkinPalace is not liable for delays caused by courier companies but will assist you in tracking.

8. Damaged Packages During Transit

If the package appears damaged:

• Do not accept it

• Take photos and contact us immediately

9. Policy Updates

SkinPalace reserves the right to modify this policy at any time without prior notice.